Helpdesk Administrator (GE029)
Romford, Greater London
Professional Technical Jobs » Construction Admin/Receptionist
£25,000 - £35,000
Full time / Permanent
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Helpdesk Administrator
Location - Romford
Salary - £25,000 - £35,000
About:
Co ordinating reactive and planned electrical and mechanical maintenance, diary management and updating our clients Coins CAFM system.
Key Responsibilities:
- Act as the first point of contact for clients, logging and managing service requests, queries, and complaints.
- Create, schedule, assign, and monitor work orders, ensuring works are prioritised and completed within SLAs.
- Coordinate planned maintenance, reactive works, and engineer/subcontractor resources.
- Maintain accurate records of service requests, work orders, maintenance logs, and compliance documentation.
- Ensure compliance with company procedures and industry regulations, producing SLA and performance reports.
- Maintain clear communication with clients, service teams, and subcontractors, providing regular progress updates.
- Support continuous improvement, identifying process inefficiencies and assisting with system enhancements.
Requirement:
- Previous experience in a busy construction environment.